Q: Are you trading company or manufacturer?
A: We original factory from Dongguan , China.
Q: Do you have oversea warehouse for drop shipping?
A: Yes, we have EU/USA/Japan/United Kindom/Canada warehouse for drop shipping, you will no need to pay the tax and VAT, and delivery time is very fast.
Q. Can I print my LOGO on it?
A: YES, LOGO/sticker/OEM/ODM welcomed
Q. Can your battery be wired in series or parallel?
A: YES,you can connect up to any of these batteries in parallel. For series, suggest within 4 units.
Q. Can the bms be removed and replaced if it breaks? Can the case be opened to replace a bad cell?
A: YES, the case can be opened to replace the BMS & cells on the guidance of engineer.
Q. What warranty do I have?
A: Warranty: 3 years, we would provide repair or replacement with the warranty period.if any quality problems on our side in this period, Please show us video or photos for confirm before we sent solution.
Q: Do you accept OEM/ODM?
A: Yes,it is available.We have OEM team to design battery case.
Q. Do you have Blue-tooth communication with your batteries?
A: Yes, please let us know if you need to add Blue-tooth communication with the batteries. and you can rename your battery in the App.
Q:Are your battery real capacity?
A: All of our battery cells with Grade A,100% new and real capacity. We promise 100% Top grade A. If you found it is not A battery cell, you can contact us for refund.
Q: What kind of certificates do you have?
A: We can provide CE,ROHS,FCC,IEC62133,MSDS,UN38.3 etc.
Q:Do you have MOQ ?
A:No limited. Small order also welcome.More quantity has better price, we will check the best price for you.
Q: What is your term of payment?
A: We adopt T/T,Paypal,Cooig payment way and so on. If order amount>10K usd, The payment term will be 30%T/T for deposit and the balance before shipment
Q. If your lithium battery goes into protection mode, how do you wake it up?
A: Using lithium chargers to wake up the battery. The lithium charger wakes up the batteries automatically.