1. Do you offer custom products or OEM/ODM services?
- Yes, we offer both OEM and ODM services. We can tailor products to meet specific requirements and provide unique solutions based on customer needs.
2. What is the minimum order quantity (MOQ)?
- It depends on which model you need, if we have stock, MOQ can be 2, if we don't have stock, MOQ would be 1000pcs.
3. Can I request a sample? What is the cost?
- Yes, samples are available for most products. The cost of the sample depends on the product type. Please contact us to inquire about sample pricing and shipping details.
4. What payment methods do you accept?
We accept a variety of payment methods, including bank transfer (T/T), PayPal, and L/C (Letter of Credit).
5. What is the typical lead time for production and delivery?
-The lead time is typically 15-40 days depending on the product and order quantity.
6. How do you handle shipping? Do you offer air or sea freight?
- We offer both air and sea freight options. We also offer door-to-door services for added convenience.
7. What is your return or warranty policy?
- We offer a warranty period of 12 months for most products. If there is any defect or quality issue within this period, we will replace or repair the product. Our return policy allows returns within 30 days for defective items, subject to conditions.8. What quality control measures do you have in place for your products?
- Our quality control process includes thorough inspections at multiple stages: raw materials, production, assembly, and final packaging. We also conduct performance testing and compliance checks with international standards such as CE, RoHS, Reach etc.
9. How can I contact your customer support team?
You can reach our customer support team via email at weizhang01@sharetronic.com or call us by +86 13537787243. Our team is available 24 hours.