Q: Do you have stock in warehouse?
A: Yes, we have stock in US & Canada, can fast shipping and with lower shipping cost. Could you tell us your postal code? we will check shipping for you.
Q: What's the lead time?
A: If shipped from our China factory, your order usually will be handled and shipped out within 5 working days; If shipped from our US and Canada warehouse, your order usually will be handled and shipped out within 2 working days; If you order up to 500 units, it will be scheduled in our production, usually take about 25-30days to ship out.
Q: How long will it take to receive my order?
A: By express, usually about 7-10 working days; By air, usually about 15-20 days; By sea, usually take about 25-45 days.
Q: Do you supportcustomize? Put my logo on your lightsand packing?
A: Yes, of course. We have offered many customization for our customers. You can also share us your ideas, we will help you realize it. No matter putting logo, or lights functions, change led beads, drivers, we can help you do that.
Q: How long will it take to design a light for me?
A: If only change led beads’ quantity, brand, or driver, housing color, and other small changes, we can provide designs within 1-2days, and produce sample about 10-15 days. If you want to do a total new lights with total new design, it will take about 15-20days to confirm design and make out sample. Please feel free to tell us your idea, we help you realize it.
Q: What's your warranty?
A: We provide 3-5 years warranty. During this period, if you met any issues, please feel free to contact us to get supports.
Q: What's your payment method?
A: We accept several payment methods for you to choose from, you can pay on Cooig via Bank Card, Paypal, Credit Card, Google Pay, Apply Pay, or you can pay to our Bank account directly.
Q: How to place an order?
A: You can contact us with your needs, we will help you to draft order for you.