1. Regarding logistics and shipping costs
Due to the heavy weight of hardware products, wholesale prices do not include shipping, and shipping costs are calculated based on weight when shipped. For bulk shipments, logistics will be provided, and shipping costs will be paid on delivery. The goods will be picked up at the logistics station. If you want to send them by express delivery, please negotiate with the seller to fill in the shipping fee and make the payment. Please do not place an order and make the payment directly. Please consult customer service
for specific shipping fees when placing an order, and modify the shipping fees to improve delivery speed. Orders placed without negotiated shipping fees cannot be shipped!
2. Regarding after-sales service, refunds, and returns
Refund: Quality issue, return or exchange of wrong goods, seller bears the shipping cost. Our store's products are not refunded or exchanged unless there is a quality issue. Please be cautious if you mind! In case of special circumstances, if the package is completed and does not affect normal secondary sales, please contact customer service to handle it according to the situation. The buyer needs to bear the shipping cost!!
After sales: Regardless of the reason why you are not satisfied with our product and need to return or exchange it, we sincerely apologize and will handle it for you as soon as possible. Please inform our customer service of any dissatisfaction, and we will make improvements. If you are satisfied, please provide us with positive feedback!
3. Regarding invoicing
Our products are priced at the factory, with small profits and high sales. All are exclusive of shipping costs and invoice prices. Additional tax points are required for invoicing! Please contact customer service for invoice details!!!
4. Regarding the receipt of goods
When receiving goods at the shipping station, it is necessary to verify their accuracy before picking them up. When receiving the goods, it is essential to inspect them first and then sign for them! First, verify whether the outer packaging is complete. After opening and inspecting the goods, the quantity of goods is correct before filling out the receipt. If the outer packaging is damaged or there are suspected signs of opening, or the quantity of goods is incorrect, please contact us in a timely manner. We are not responsible for any shortage or damage found after signing for the goods.
5. Regarding product dimensions
Our store's product sizes are all manually measured, and there may be slight errors due to different measurement tool standards. Please understand!
6. Regarding color difference
Due to factors such as shooting lighting and display, there may be slight errors in the product. Please refer to the actual product received!