1、Q:Do you have experience to work with department stores in Europe or USA?
A: Yes.Since 2015 we have been supplying to department stores in Europe, for example, ALDI, Auchan, Electro Depot, Biltema and Tokmanni.
2、Q: Do you provide Product Liabilities Insurance for your products?
A: In European and USA markets, all our products carry "Product Liabilities Insurance" from biggest insurance company in China, PICC.
3、Q: Can you design and develop new products according to customer's design concepts? If yes, how long will it take to accomplish prototype functional sample?
A: YES.We have outstanding R&D team, including cosmetic design, structure design, PCBA design and program design. Usually it will take only 10 to 12 work days to fulfil functional prototype sample. Golden sample can be confirmed before production.
4、Q: Do you have your own product patent? Will your products get involved in intellectual property infringements?
A: Up till now we have obtained more than 70 kinds of patent for our products. Before new product launching, our marketing staff will check with our intellectual service agent to check and minimize potential risk thereof regarding intellectual property.
5、Q: What international certifications do you have for your products?
A: We have CE,RoHS,ErP,Reach,FCC,UL,D.O.E,C-tick,PSE,KC certificates,depending on target markets.
6、Q: How about your production capacity, and how can you make sure my goods would be delivery timely?
A: We have ample production capacity, up to 60,000pcs per month. For each order, we can sign contracts with our customers to strictly fulfil timely delivery.
In case of delivery delay unexpectedly, we can return 1% of total order value amount for every week's late shipment.
7、Q: How about your design ability? Do you offer OEM service ?
A: Design ability is one of our competitive strengths. Our engineer team can provide comprehensive design solution. OEM/ODM service is welcome too.
8、Q: Can I place one small order for first time to test the quality ?
A: Yes. If you are willing to pay shipping cost in advance or provide a payer account, we can consider to send you some samples free of charge.
9、Q : Where is your factory located? Can I visit your factory ?
A: Welcome to visit our factory. The location of our factory is 4F No.221 Tong An Park, Tong An Industrial Zone,Tong An district, 361100 Xiamen,
Fujian, China.Our factory has passed ISO9001:2015 and BSCI.You can see our showroom, office, workshop,warehouse and other facilities.Additionally, even if you can't visit our factory on site,you can schedule a video(audio) meeting via microsoft meeting/zoom/skype/whatsapp.
10、Q: How long can I expect to get samples ?
A: Usually, it will take around 5 to 10 work days.
11、Q: What is packaging standard? Which shipment way is available?
A: We can offer divesified packaging standards, for example, color box, mailing box, EVA bag etc. Shipment can be arranged by air, ocean, truck or train here in our city Xiamen.
12、Q: Which Payment way is workable?
A: Either of T/T,L/C,DA,DP,DDU is acceptable.
13、Q: Do you have sufficient experience to make products with rechargeable battery? Compared with other competitor, what's biggest advantage you have?
A: Yes,we do have sufficient production experience for products with rechargeable battery. Compared with other competitors, our technology is the most safe and stable for battery overheat &overcharge protection. Earliest our product with rechargeable battery can be dated back to the year 2015.
Since when your rechargeable massager was sold to mass market? Do you have any verification for safety/durability from your
customers? In which markets?
In Europe,USA,Canada,Australia,Korea,many customers can verify our product's safety and durability.
13、Q: What is your warranty policy?
A: Warranty is varied from 2 to 4 years.